Avenel at Hyde Park Condos FAQs

Avenel at Hyde Park Condominium FAQs

Board Meetings

How do I find out when the next Board meeting is? Board meeting dates and times are posted in the News and Events section of TownSq and/or sent via email or USPS mail to unit owners. Register your email to receive meeting details in advance.

Where can I find copies of the most recent Meeting Minutes? Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

How do I report a maintenance issue? Submit a request via TownSq with a picture and detailed description. You can track the status of your request in TownSq.

How do I get a mailbox key? Obtain the key from the previous owner or contact a locksmith.

Compliance

I just received a violation notice. Who can I talk to about it? Contact information is available on the notice you received.

I need to report an issue with a neighbor's home. Submit a request via TownSq and include a picture and as much detail as possible where applicable.

Is there a list of community rules for tenants? A copy of the Covenants, Conditions, and Restrictions (CC&Rs) is available at www.goodwintx.com (search for your community name).

Contacts

Who can I reach for help?

• TownSq App: Submit requests via the web or mobile app
• Resident Care:Mon–Fri, 8:00 AM–5:00 PM
  • Phone: 855-289-6007
  • Email: info@goodwintx.com
  • Live Chat: www.goodwintx.com
• Community Manager: AAHPCmanager@goodwintx.com
• Compliance Team: compliance@goodwintx.com

How can I reach the Board of Directors? You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents? Visit www.goodwintx.com and enter your community name in the "Find My Community" field at the top right corner of the webpage.

Financial

How do I check my balance? Log in to TownSq or contact Customer Service at 855-289-6007 or info@goodwintx.com.

How do I pay my assessment?

Option 1: Mail Avenel at Hyde Park Condominium Association c/o Goodwin Processing Center PO Box 93447 Las Vegas, NV 89193-3447

Option 2: TownSq (www.townsq.io or mobile app)

• ACH payments: $1 convenience fee
• Credit/debit card: $1 + 3.5% convenience fee

Option 3: Bank Bill Pay Update payee and address to the PO Box above. Include your account number and association code (AAHPC) in the memo.

When is my assessment due? Assessments are due on the 1st of each month.

What is my property code? AAHPC

What is the Management ID? 6587

Why does my account show a negative number? A negative number indicates a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees? Contact Resident Care Mon–Fri, 8:00 AM–5:00 PM by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available at www.goodwintx.com.

Who can I talk to about setting up a payment plan? Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you.

What does my assessment pay for? Your community's assessment pays for the operating expenses of the association, including utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.

Where can I find my account number? You can find your account number in your billing statement or coupon book. If you cannot locate your account number, contact Customer Service at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information? Contact Resident Care Mon–Fri, 8:00 AM–5:00 PM by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available at www.goodwintx.com.

Owner Information

How do I update my contact information or mailing address? Contact Resident Care Mon–Fri, 8:00 AM–5:00 PM by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available at www.goodwintx.com.

Resales

How do I get a lender questionnaire completed? Lender questionnaires can be ordered via Goodwin's website at https://www.goodwintx.com/.

How much does a lender questionnaire cost? Visit Goodwin's website at https://www.goodwintx.com for pricing.

Where do I obtain a resale certificate? Resale Certificates can be ordered via Goodwin's website at https://www.goodwintx.com/.

I'm the Lender and would like to get a statement. Is there a charge for this? A statement can be ordered via Goodwin's website at https://www.goodwintx.com/.

TownSq

What is TownSq? TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community. With TownSq you can:

• Easily communicate with neighbors, community managers, and board members
• Manage your account and pay online
• Get up-to-date community news and events
• Request and review status of service inquiries
• Participate in community polls
• Access community forms and documents
• And more…

How do I register for TownSq?

1. Visit https://app.townsq.io/ais/sign-up
2. Enter your Account Number and Zip code (physical property address)
3. Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help? Resident Care Service Mon–Fri, 8:00 AM–5:00 PM by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available at www.goodwintx.com.

How do I change my TownSq email preferences? Log in to TownSq, click your name in the top right corner, and select "Edit Profile" from the dropdown menu.

How do I submit a request in TownSq? Log in to TownSq and click the "Requests" link on the left menu.

I forgot my TownSq password, how can I reset it? Visit https://app.townsq.io/user-recovery to reset your password.